Digital Accessibility Statement

Pet Supermarket, Inc. is committed to providing an equal and quality experience for everyone. We're actively working towards improving the accessibility of our website to ensure we provide equal access to individuals with disabilities including those with visual, hearing, cognitive, and motor impairments.
Wherever possible, we strive to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2. These guidelines provide a foundation for how to make web content more accessible for people with various disabilities. We believe not only in conformance with these guidelines but that optimization around them will help make the web more user-friendly for everyone.


Known Exceptions

While we continue to work to meet the success criteria outlined in the WCAG 2.2 AA guidelines, we recognize that at this time, there are aspects of our site that are not accessible or may be difficult to navigate, particularly for screen reader users (such as using NVDA with the Firefox web browser).
A few of the common accessibility issues that may be encountered include, but are not limited to:

  • Unhelpful or missing alternative text (alt text) for images
  • Insufficient color contrast of text
  • Hyperlinks that aren't descriptive and/or don’t properly indicate their focus or state
  • Incorrect or unstructured use of headings
  • Elements that cannot be navigated or controlled via keyboard or don’t properly update a User on their state
  • Inaccessible forms


In addition, certain features are powered by third-party plugins that we recognize are not at the level of accessibility for which we strive.
We are actively working on improving the experience in these and other impacted areas by working directly with vendors or seeking more accessible alternatives. Please be aware that our efforts to remediate any issues with these sections are ongoing.


Have Feedback or Need Help?

We continue to strive not only to meet the accessibility needs of our customers but also to provide a polished experience for all visitors. If you need assistance or are assisting somebody with a disability and having an issue using specific features, please contact us:

  • Email: customerservice@petsupermarket.com

  • Phone: 866-434-1990

  • Mailing Address: 1100 International Parkway Sunrise, FL 33323

 

Preparation of this accessibility statement:

This statement was prepared on April 23, 2024. It was last updated on April 30, 2024.